Shipping + Returns

U.S. Domestic Shipping
All U.S. states including Alaska, Hawaii, APO/FPO/DPO addresses, American Samoa, Guam, Puerto Rico, and U.S. Virgin Islands.

     Standard Shipping Rates

     Orders over $50 excluding taxes        Free via USPS
     Orders under $50                                Flat rate of $6.95 via USPS

International Shipping
Ohlolly is excited to offer worldwide shipping via the USPS or DHL Express. International shipping rates are calculated at check-out depending on the weight of the package.  For more information on your specific shipping destination, please refer to USPS or DHL Express pages.  International customers are responsible for all customs duties, taxes and fees. In the event the package is refused by the recipient or the Customs, or returned by the postal carrier undeliverable, the order will not be re-shipped.  Fees including round-trip shipping, customs fees, if applicable will be deducted from the refund. Please note we currently do not accept returns on international orders.

All products are shipped directly from Los Angeles, CA.  Orders placed before 3 pm PST/PDT will be processed and shipped the next day. Orders placed on Fridays and over the weekend will be processed and shipped on the following Monday. Shipping confirmation email along with tracking information, if available, will be sent when your order is shipped. 

Please note we are not responsible for lost or stolen packages, or returned or delayed packages by the postal service.

 

Returns
If you are not fully satisfied with your purchase, you can return it in its original packaging to Ohlolly for a full refund within 21 days of the purchase date.*

Please email us at hello@ohlolly.com with your order number and the product(s) you’d like to return and we will email you a Return Authorization Number.

After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to post to your account.

* Please note return shipping fees are responsibility of the purchaser and the original shipping fees paid are non-refundable. All Sale items and Special Discount Offers (excluding OHLOLLYLOVE) are final sale. Also, single-use products such as sheet masks, and all makeup items including cushion compacts are final sale and cannot be returned.

Updated October 2016