How Subscriptions work:
Ohlolly subscriptions allow you to auto-renew your order. Your favorite K-beauty products are delivered at your desired intervals, with a 5% discount. You can easily customize and update your delivery settings at any time by logging into your subscription account HERE. Learn more about our subscriptions program, HERE.

I’d like to try Korean skincare routine. What do I do?
Welcome! Start here and have fun. Korean Beauty Routine

I’m confused about the the date on my product. Is it date of production or expiration?
Most Korean beauty products are marked with a date of production. 

You can check the characters in front of the dates to be sure:
제조 = Manufactured date
까지 = Open-by date

Usually unopened products have shelf life of 2-5 years. Once opened, products are good for up to a year. Natural and/or organic products have shorter shelf life in general, and information is listed in individual product pages.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, Diners Club, Apple Pay, AmazonPay, Google Pay, Meta Pay, Shop Pay, PayPal and Klarna. 

My product arrived damaged. What do I do?
If you received a damaged product, please SAVE THE PACKAGE & PACKING MATERIALS and reach us at hello@ohlolly.com immediately for assistance.

My package status is DELIVERED, but I can't find it. Where is my package?
Letter carrier may have placed it in a safer location including mailbox, porch or garage. Also, check with others in your house that may have accepted it. In rare cases, package may show as 'delivered' but could take additional 24 hours.
If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.

Do you collect sales taxes?
Domestic sales tax will be collected in accordance with sales tax laws and regulations imposed by each state.  Sales tax, if any, will be shown under subtotal during checkout. 

Can discount codes and/or offers be combined?
Only one (1) discount code will apply at checkout.  Offers cannot be combined.

What is your shipping policy?
Please see Orders + Shipping

How long will my order take to get delivered?
US Domestic shipments are mailed via USPS. It typically take 3-8 business days for delivery. International shipments via DHL or BorderGuru take 5-12 business days depending on your destination country. Please also see Orders + Shipping

Will I pay any import fees other than what I paid at checkout?
Import fees including duties and taxes including VAT are calculated at checkout. Once order is placed, your package is shipped out as DDP (Delivered Duty Paid) and therefore you will not need to pay anything else when it is delivered to you. Please also see Orders + Shipping

What is your return policy?
Please see Returns + Refund

Please note any open items, single-use items, items purchased using a discount code during sales (including free shipping, gift with purchase, pop-up, etc.) are FINAL SALE and are not eligible for return/refund.

When will my pre-ordered items ship?
Pre-ordered items are not available to ship at the time of purchase. Please note, any order that includes a pre-order item along with in-stock item(s) will ship when the pre-order item becomes available. Due to our system limitations, we are unable to split ship your order.

How do I know my product is genuine?
We are committed to bringing you only the authentic, genuine and recently produced products. We source our products directly from our partner brands in Korea and/or with their official and verified distributors.

Product descriptions and ingredients: 
From time to time brands update product descriptions on the packaging, as well as the formulas with updated ingredients. We practice our diligence in reflecting these changes in our shop as soon as we can. However, if you see a discrepancy on what you see on our site and the product you received, please refer to the product packaging for the most up-to-date ingredients.

How do I check the balance on my e-gift card?
You can check the balance on your Ohlolly e-gift card by using the link provided in the gift card email, or by emailing us at hello@ohlolly.com for assistance.

Do you have a rewards program?
Create a store account to automatically earn points with every purchase and redeem for future discounts. It's free to join and we'd love to have you! Sign up here, and start earning towards your Ohlolly Rewards.

Do you have an affiliate program?
We have a community partner program that pays commissions. More info on that HERE.