FAQ

I’d like to try Korean skincare routine. What do I do?
Welcome! Start here and have fun. Korean Beauty Routine

I’m confused about the the date on my product. Is it date of production or expiration?
Most Korean beauty products are marked with a date of production. Usually unopened products have shelf life of 2-3 years. Once opened, products are good for up to a year.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express and Paypal.

My product arrived damaged. What do I do?
If you received a damaged product, please reach us at hello@ohlolly.com immediately for assistance.

Do you collect sales taxes?
We do not collect sales taxes unless shipment is delivered to California (9% sales tax). 

Can discount codes and/or offers be combined?
Only one (1) discount code will apply at checkout.  Offers cannot be combined.

What is your shipping policy?
Please see Shipping + Returns

What is your return policy?
Please see Shipping + Returns

How do I know my product is genuine?
We are committed to bringing you only the authentic, genuine and recently produced products. We source our products directly from our partner brands in Korea and/or with their official and verified distributors.